SYNERGY

Synergy Solutions

Operational CRM

Operation CRM is a discipline of solutions for effective customer management. The following is a list of Synergy's CRM solutions:

Customer management strategy	Definition of customer management strategies and a prioritized annual communication plans.
Selection of CRM applications	Business requirements specifications and internal customer processes characterization. Leading CRM applications selection process to match business requirements.
Service processes characterization	Definition and improvement of service processes focusing on automation, O&M, customers experience (CEM) and more. Improved process for maximizing business results.
Sales processes characterization	Definition and improvement of sales processes focusing on automation, customer prioritization, data enhancement, resource management and more. Improved process for maximizing business results.